Access to Emergency Services
The Body of European Regulators for Electronic Communications (BEREC) should establish and maintain a single Union wide database of means of access to emergency services that are mandated and are technically feasible to be used by roaming end users in all Member States. Such a database would help national operators, national regulatory authorities and, where applicable, other competent authorities to be informed of all the means of access to emergency services deployed within the Union.
| Country Sort descending | Means of Access | Description | Download Link | Additional Information |
|---|---|---|---|---|
| Bulgaria | Emergency calls (voice) | 112 European emergency number | ||
| Bulgaria | Emergency applications | Mobile application for Android platform | https://play.google.com/store/apps/details?id=bg.mvr.help112 | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for iOS platform | https://apps.apple.com/bg/app/112-bulgaria/id1450618524 | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for a web based web browser application for stationary and mobile computers. | https://112.mvr.bg/#/sign-in | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Croatia | Messaging | Emergency SMS for roaming end-users are available on a dedicated long number (+385 98 8100 112). | The SMS from any part of the teritory of Croatia is received at the Civil Protection Operations Centre. It is responsible to comunicate with SMS end-user and territorially responsible PSAP which alerts emergency services. Croatian telecom providers have informed their roaming partners that calls / messages to 112 (full number +385988100112) in Croatia are not charged, but the billing still depends on the roaming partner. |