External workshop on practical issues preventing number misuse and possible fraudulent activities as a result of impact of new technologies
BEREC will hold an external workshop on practical issues preventing number misuse and possible fraudulent activities as a result of impact of new technologies on Wednesday, 21 May 2025, from 10:00 to 16:00 CEST at the IRG Secretariat in Brussels, Belgium, and online.
Background
In recent years, the fraudulent activities and misuse of numbering resources have increased significantly, impacting end-users and market players alike. This trend has also raised broader concerns about privacy, security, and the overall trustworthiness in digital interactions. Therefore, the workshop will aim to comprehensively address these challenges, reflect on their implications beyond the telecommunications sector and explore solutions to ensure end-users’ confidence and trust in electronic communications systems. The BEREC Opinion on the market and technological developments and on their impact on the application of rights of end-users in the EECC (Article 123) highlighted that fraudulent activities in the digital space are among the most significant trends impacting end-users and their protection.
Aim
As the problem is increasing and the schemes established are becoming more complex, periodical experience exchange between NRAs is extremely important. The discussions with market players are organised to increase the knowledge and seek long-lasting and sustainable solutions, especially employing newly arising solutions (e.g. AI). Due to the rapid pace of innovations and applications in the field of AI, and in order to keep up with these changes, BEREC needs to constantly monitor the evolution of this technology and how end users are impacted in order to achieve better understanding, transparency, and safety.
Preliminary set-up of the workshop
The workshop is structured into four key sessions:
- Keynotes – Establishing the context by emphasising the impact on end-users and the end-user perspective.
- Market players’ measures and tools – this session is intended to explore technical solutions and strategies to combat fraud, also with a focus on AI-driven approaches.
- The role and practices of NRAs – this session is dedicated to regulatory measures and other initiatives implemented by national regulators.
- Panel discussion – bringing together regulators, market participants, and other stakeholders to address cross-sectoral and cross-border challenges, particularly in the context of the ongoing EECC review.
The final Agenda will be published shortly.
Registration
Register your interest to join this external workshop in person or virtually by filling out the registration form below. Please note that due to the limited capacity at the IRG Secretariat, the registration for in-person participation will close once the maximum of 40 registrations is reached. Following that, registrations are possible only for online participation.
The registration deadline for physical participation is 14 May 2025. For virtual participation, the registration deadline is 19 May 2025, COB.
The connection details will be shared with registered participants ahead of the workshop.
Contact
In case of questions related to organisational matters, please direct them to Ivan SAVIC, email: [email protected].
BEREC‘s work related to end-users
The BEREC End Users Working Group focuses on promoting consumer choice and empowerment by developing policies that assist consumers in making better-informed choices and ensure access to electronic communications services for all, regardless of their skills and impairment. The Group aims to reinforce the practical implementation of consumers’ rights, identifying and disseminating best practices among BEREC members. Moreover, they foster consistency in the application of the EECC, ensuring that, directly or indirectly, consumers benefit from simpler and better contractual relations with their providers in order to receive quality electronic communications services.
Read more about the Group: BEREC End User Working Group, and on BEREC‘s work in the area of end-users.
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The data provided by you during the registration process will be treated in accordance with the provisions of Regulation (EC) No 2018/1725 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC. The data will be used by the BEREC Office solely for the afore-mentioned purpose. More details about their processing, the identity of the data controller and your rights can be found in the specific privacy statement.
