Request a Document

A general policy of the Body of European Regulators for Electronic Communications (BEREC) and the Agency for Support for BEREC (BEREC Office) is to make their deliverables directly accessible to the public to the maximum extent possible. Therefore, before requesting a document, search for it through the Documents Search.

If you have searched for it and you already know that the document you are looking for is not public, then you may request access to a non-public document.

How to request a document?

You can request access to a document by using the following means:

either by filling in the Electronic Form for requesting access to documents
or by sending a request to our e-mail: [email protected]
or by sending a request to our postal address: BEREC Office – Access to Documents, Z. A. Meierovica Bulv. No 14, 2nd floor, LV-1050 Riga, Latvia

In order to enable us to process your request, please state your family name (s), first name(s), address, town and postcode, country, e-mail and telephone number. You may inform also about the purpose for requesting the document and to provide us with information about the legal entity and your position in it if you apply for access to a documents on behalf of a legal entity. Please note that, whilst you may provide reasons for your application, this is not compulsory!

When submitting successfully the request, you will receive an acknowledgement of receipt via e-mail. If you do not receive such a message, it would mean that either your request was not received or your data has not been entered correctly. In such case either resent your request or submit a request for rectifying your data.

Access the Electronic Form for requesting access to documents

When will I receive a reply?

The BEREC Office will provide a reply to your request for access to a document within 15 working days, although this can, exceptionally, be extended by further 15 working days.

The BEREC Office will examine your request on the basis of Regulation (EC) No 1049/2001 of the European Parliament and of the Council regarding public access to European Parliament, Council and Commission documents and the specific provisions regarding public access to documents of BEREC and the BEREC Office set out in the BEREC transparency rules.

Please note that, if your request is insufficiently specific, the BEREC Office may not be able to identify the document(s) concerned and may, therefore, have to contact you in order to receive more details regarding the requested document in order to be able to process your request. For that reason providing of precise and sufficient contact data together with the request for access to a document is important.

If you discover that the data provided by you is either incomplete or wrong, you may have your personal data rectified at any time. If you would like to request corrections to your personal data, please inform the BEREC Office in writing at the following e-mail address: [email protected]

Access to documents in general is provided via electronic means or, if this is not possible for technical reasons, you will receive a paper copy. It is also possible to consult documents on the spot.

Complaints for refused access

In the event of a refusal, the applicant will receive a motivated answer explaining the legal ground justifying the refusal. S/he has 15 working days to make a confirmatory application asking the institution to reconsider its position.

If the confirmatory application is rejected, the applicant may make a complaint to the Ombudsman or bring an action before the General Court.

More information for the cases in which access to a document could be refused can be found in Regulation (EC) No 1049/2001.

Privacy Statement

What personal data do we collect?

The following data categories are collected:

Compulsory information in the on-line form for access to documents: family name(s), first name(s), e-mail address, postal address;
Non-compulsory information in the on-line form for access to documents: occupation, organisation on behalf of which the request is submitted, phone number, fax number;
Data supplied by the applicants in a request for access to documents or information submitted through channels different from the on-line form;
Data that appear on the requested documents or information.

For what purpose do we collect personal data and on which legal basis?

The purpose of the processing of personal data is to ensure appropriate treatment of applications for access to documents and requests for information.

Thus, we collect personal data to comply with:

Regulation (EC) No 1049/2001 of the European Parliament and of the Council regarding public access to the European Parliament, Council and Commission documents;
Article 15 of the Treaty on the Functioning of the European Union.

In addition, processing is necessary for the performance of a task carried out in the public interest and in the exercise of official authority vested in the BEREC Office.

Thus, processing of personal data is lawful based on Article 5 (a) of Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC.

Who may receive your personal data?

Personal data are treated by the BEREC Office staff members and members of BEREC dealing with applications for access to documents and requests for information and are not disclosed outside the BEREC Office and BEREC.

Personal data that appear on the requested documents or information may be disclosed to the applicant following an assessment under Article 9(1) (b) of Regulation (EU) 2018/1725.

This means that personal data should only be transmitted to third parties established in the EU if the third party establishes that it is necessary to have the data transmitted for a specific purpose in the public interest and the BEREC Office, where there is any reason to assume that the data subject’s legitimate interests might be prejudiced, establishes that it is proportionate to transmit the personal data for that specific purpose after having demonstrably weighed the various competing interests.

How long are your personal data kept?

For documents related to applications for access to documents, the retention period for keeping personal data is 10 (ten) years as of the year following the date of registration of the document containing personal data.

The controller shall provide information on action taken on a request within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

Who is the data controller and how to exercise your rights?

The BEREC Office shall exercise the tasks of the data controller for the purpose of these processing operations.

To exercise the mentioned rights, you can contact the controller as follows: [email protected]

If you feel your data protection rights have been breached, you can always lodge a complaint with the BEREC Office’s Data Protection Officer ([email protected]) or with the European Data Protection Supervisor: [email protected].