BEREC Guidelines detailing Quality of Service Parameters

In accordance with Article 104(2) of the Directive (EU) 2018/1972 (EECC), the present Guidelines are issued to provide guidance to National Regulatory Authorities (NRAs) in respect to Article 104 of the EECC and to contribute to the consistent application of Article 104(2) and Annex X, with the aim of defining:
a) the relevant Quality of Service (QoS) parameters, including the parameters relevant for end-users with disabilities;
b) the applicable measurement methods for these QoS parameters, including, where appropriate, the ETSI and ITU standards set out in Annex X of the EECC in relation to Interpersonal Communications Services (“ICS”) and Internet Access Services (“IAS”), respectively;
c) the content and format of publication of the QoS information;
d) the quality certification mechanisms.