Summary report on the joint OECD and BEREC’s Webinars on Improving customer experience of electronic communication services through QoS and QoE

Document number: BoR (20) 158
Document date: 01.10.2020
Date of registration: 06.10.2020
Document type: Reports
Author: BEREC

In its Strategy 2018-2020, the Body of European Regulators for Electronic Communications (BEREC) set out a clear objective to empower and protect end-users. In the BEREC 2020 Work Programme BoR (19) 253 a key focus was on exploring new ways to boost consumer empowerment and an External Workshop in collaboration with the OECD (Organisation for Economic Cooperation and Development) on Quality of Service (QoS) and Quality of Experience (QoE) was proposed. The workshop was scheduled to be held on 23rd and 24th of June 2020 in the city of Stockholm however, due to the Covid-19 crisis, a decision was taken by the BEREC Board of Regulators to instead hold two webinars on two consecutive Tuesdays 23rd and 30th June 2020 at which different views and perspectives on QoS and QoE were presented and discussed.