BEREC events 2020
BEREC and OECD organised a webinar on improving customer experience of electronic communication services through Quality of Service (QoS) and Quality of Experience (QoE).
The webinar was divided into 2 parts and was livestreamed on the BEREC website.
Part 1 - Tuesday, 23 June 2020
Part 2 - Tuesday, 30 June 2020
Part 1 of the webinar offered an introduction on Quality of Service (QoS), its role in communication markets from both a BEREC and OECD perspective and how QoS could contribute to an enhanced connectivity. The National Information Society Agency (NIA), Korea and the French National Regulatory Authority, ARCEP shared their experiences on the question in the matter.
Part 2 of the webinar focused on the QoS and QoE in relation to accessibility, e-health, video communication and how to capture quality of experience through standardisation to improve the quality on online collaboration.
The Agency for Support for BEREC ensures the accessibility to the BEREC online events, as follows:
- Information on the event is published duly on the BEREC website;
- The Agenda of the event is published in pdf or MS Word format with respective properties and headings;
- The public events are live-streamed on the landing page of the BEREC website. It appears 5-10 min before the start. By the end of this year, it is foreseen to introduce a real-time captioning during the livestreaming. Besides, it is also foreseen to ensure subtitles of the recorded videos published on the BEREC YouTube channel;
- Stakeholders are given opportunity to interact with speakers of events by using the digital tools, such as social media platform Twitter (a dedicated hashtag is provided per event) or email (functional email of the BEREC Office Communications team – firstname.lastname@example.org).