BEREC

What transparency requirements does the Regulation introduce for ISPs?

What transparency requirements does the Regulation introduce for ISPs?

The Regulation requires ISPs to provide information about their internet access services, such as speeds, data caps, and any traffic management measures applied to their service, as well as explaining whether and how specialised services might have an impact on the internet access services provided. ISPs are required to provide this information in their contracts and also to publish it (e.g. in marketing or on websites).

What do BEREC’s Guidelines say about these transparency requirements?

The transparency provisions are requirements on ISPs rather than NRAs. Nevertheless, NRAs need to ensure that ISPs are complying with these transparency requirements. The Guidelines therefore set out good practices which ISPs should adhere to in order to make their information transparent, e.g. it should be easily accessible, accurate, meaningful, and should enable comparison with other offers.

What kind of speed information is required?

The Regulation requires ISPs to provide information about the speeds that each end-user can expect to receive. For fixed services, this relates to minimum, normally available and maximum speeds, as well as any speeds which are advertised, while for mobile services, information must be provided about the estimated maximum speed as well as any speeds which are advertised.

BEREC’s Guidelines give examples of requirements that NRAs could set for the different kinds of speeds, and observe, amongst other things, that:

  • the “maximum speed” for fixed services is the speed that an end-user could expect to receive at least some of the time (e.g. at least once a day)
  • the “normally available speed” for fixed services is the speed that the end-user could expect to receive most of the time and it has two dimensions – the speed itself and the proportion of time it is available during a given period
  • the “estimated maximum speed” for mobile services should be explained in a way that the end-user can understand the realistically available maximum speed in different locations in realistic usage conditions. One way of doing this could be by using coverage maps.

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