End-User Expert Working Group

Co-Chairs: ANCOM/Autoritatea NaĊ£ională pentru Administrare ĊŸi Reglementare în ComunicaĊ£ii, ANACOM/Autoridade Nacional de Comunicações

In recent years the electronic communications market has provided end users with an increasing range of offers, particularly with regard to bundling various products and moving away from the classical per-minute tariff-schemes towards flat rate packages. The rapid growth of smart phones has created also a need for data tariffs which are often not very transparent to the customer.

Another example of consumer empowerment work that will feature in BEREC’s work programme relates to helping users to clearly distinguish and to compare the various offers and products available on the electronic communications markets particularly the upload and download speeds they can expect to receive.

Furthermore to consumer issues, a closely related issue is the Universal Service. The current legal framework contains provisions on universal service which acts as a safety net to ensure social inclusion where market forces alone may not deliver basic electronic communication services for all consumers. Under Article 15 of the Universal Services Directive the Commission is required to review the scope of universal service periodically, and if necessary to revise it.

See more on this in the BEREC Work programme 2012 Chapter 3.3 and 3.4.


BoR (12) 25 BEREC Input and Opinion on Universal Service

BoR (12) 13 BEREC Broadband Promotion Report

BoR (11) 70 Draft Broadband Promotion Report

BoR (10) 47 Rev1 BEREC report on ensuring equivalence for disabled users

BoR (10) 47 Rev1b BEREC report on ensuring equivalence for disabled users Consultation Report

BoR (10) 34 Rev1 BEREC report on best practices to facilitate consumer switching

BoR (10) 34 Rev1b BEREC report of the consultation on the best practices to facilitate switching

BoR (10) 35 BEREC Report on USO - Reflections for the future